Terms & Conditions

1. Agreement

These Terms & Conditions (“Terms”) govern your access to and use of Hishree’s website, progressive web app, and related services (the “Service”). By creating an account, generating a Kundali, starting a chat, or making a payment, you agree to these Terms and our Privacy Policy and Refund & Return Policy.

If you do not agree, do not use the Service. These Terms are intended to comply with applicable Indian contract law (including the Indian Contract Act, 1872), the Information Technology Act, 2000, Consumer Protection Act, 2019 (to the extent applicable to digital services), and equivalent consumer rules for international users where they mandatorily apply.

2. Eligibility

• You must be at least 18 years old.
• You must provide a valid email address you control for OTP login.
• You are responsible for activity under your account and for keeping OTP codes confidential.

3. Nature of the Service (important)

Hishree offers AI-assisted reflection inspired by Vedic astrology and well-being practices. The Service is for informational and emotional-support purposes only.

• It is not medical, psychiatric, legal, financial, or professional counselling advice.
• It does not replace licensed clinicians, emergency services, or in-person Jyotish consultation where you need one.
• Chart calculations and AI language outputs may contain errors or incomplete interpretations. Use your own judgment.

If you are in crisis or at risk of harming yourself or others, stop using the chat and contact local emergency services or a crisis helpline immediately.

4. Free and paid usage

• After a Kundali is ready, you may receive a limited free chat window (currently 5 minutes unless we state otherwise in-product).
• Paid extensions (for example ₹25 / 10 min, ₹99 / 45 min, ₹199 / 100 min) are digital prepaid access to additional chat time on the selected session.
• Payments in India are processed by Razorpay (UPI QR / UPI intent and other methods Razorpay enables). International cards or methods, if offered, are also processed by Razorpay or its partners under their terms.
• Prices are shown before you pay. Taxes (including GST where applicable) may be included in or added to the displayed amount as required by law.
• Chat timers are server-authoritative. Unused seconds may expire when the session window ends; they are not a wallet balance unless we expressly say so.

5. Acceptable use

You agree not to:

• Abuse, harass, or attempt to jailbreak the AI for harmful content.
• Upload unlawful, defamatory, or infringing material.
• Probe, scrape, or overload our APIs or infrastructure.
• Resell access, automate mass chart generation for third parties, or reverse engineer the Service except as allowed by law.
• Misrepresent birth data to create fraudulent payment disputes.

We may suspend or terminate accounts that violate these rules.

6. Intellectual property

Hishree branding, UI, prompts, and software are owned by us or our licensors. Kundali computation may rely on third-party engines. You retain rights in the personal content you submit; you grant us a limited licence to process that content solely to provide and improve the Service.

7. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Astrology and AI outputs are probabilistic and interpretive; we do not guarantee outcomes in life, relationships, health, or finance.

8. Limitation of liability

To the maximum extent permitted by applicable law, Hishree and its operators are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill. Our aggregate liability for any claim relating to a paid digital purchase is limited to the amount you paid for that specific purchase in the three (3) months preceding the claim.

Nothing in these Terms excludes liability that cannot be excluded under mandatory consumer protection law (including liability for death or personal injury caused by negligence where such exclusion is unlawful).

9. Consumer rights

If you are a consumer in India, your rights under the Consumer Protection Act, 2019 and related e-commerce rules apply to the extent the Service is a consumer product. If you are in the EEA/UK or another jurisdiction with mandatory consumer rights (including cooling-off rights for certain distance contracts), those rights apply where they cannot be waived. See our Refund Policy for how digital content / service delivery interacts with those rights.

10. Governing law & disputes

These Terms are governed by the laws of India. Subject to mandatory consumer protections in your country of residence, courts in India shall have jurisdiction. You may also use available consumer mediation or grievance mechanisms. For payment disputes, Razorpay’s dispute process may apply in parallel.

11. Grievance / contact

Email: [email protected] · [email protected]. We aim to acknowledge grievances within 48 hours and resolve them within timelines consistent with applicable Indian IT / consumer guidelines.

12. Changes

We may update these Terms. Continued use after posting constitutes acceptance to the extent permitted by law. Material payment or liability changes will be highlighted on this page.